Beyond the Assembly Line: Teaching Human-Centered Quality Improvement to Residents

Quality improvement (QI) and design thinking (DT) are methods for complex problem-solving that are often taught and practiced separately, with QI more commonly used in healthcare. In this session, Virginia Waldrop, MD will share how she and a colleague built an integrated "human-centered QI" curriculum for residents, drawing on Crowe and colleagues' 2022 framework for leveraging design in QI (BMJ Qual Saf). Participants will use journey mapping — a design thinking tool — to explore a shared workflow challenge and leave with practical ideas for bringing human-centered QI methods into their own teaching and improvement work.

Faculty Advancing Medical Education in Residency (FAMER) is a series developed by WSU Graduate Medical Education programs and the Office for Faculty Affairs and Continuing Professional Development. The program is designed to deliver up-to-date content in medical education topics for practitioners working with residents. The aim of these sessions is to promote active learning and engagement, fostering a community of faculty as educators, and improve the overall health of our patients and communities.

1. Compare the strengths and limitations of quality improvement and design thinking as methods for complex problem-solving in healthcare.
2. Use journey mapping to explore a clinical or educational workflow from the user's perspective.
3. Identify one workflow or experience in their own teaching or improvement work where human-centered QI methods could be useful.

The Washington State University (WSU) Elson S. Floyd College of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

The WSU Elson S. Floyd College of Medicine designates this Live Activity for a maximum of 0.75 AMA PRA Category 1 Credit™. Participants should claim only the credit commensurate with the extent of their participation in the activity.

Accessibility

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Disclaimer

The material presented in this continuing medical education program is being made available for educational purposes only. This material is not intended to represent the best or only methods or procedures appropriate for the medical situation discussed; rather the material is intended to present an approach, view, statement, or opinion of the authors or presenters, which may be helpful or of interest to other practitioners. This program does not represent or speak on behalf of Washington State University and/ or Elson S. Floyd College of Medicine. Participants should carefully consider all available scientific data before acting on knowledge gained through this activity.

Mitigation of Relevant Financial Relationships

Washington State University Elson S. Floyd College of Medicine adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.